Return & Refund Policy

Thank you for shopping with Wingwise (hereinafter referred to as “we,” “us,” or “our company”). We are committed to providing you with a pleasant shopping experience. If you are not completely satisfied with your purchase, we offer the following return and refund options. Please read this policy carefully to understand your rights and obligations.

Return Period

Customers may request a return within 30 days after receiving the product. The date of receipt refers to the date when you or a third party designated by you actually signs for the package.

Return Conditions

To be eligible for a return, the following conditions must be met:

The product is unused, unmodified, and in its original packaging

All original accessories, gifts, manuals, warranty cards, dust bags, etc. must be returned together

Proof of purchase must be provided

Non-returnable Items

The following items may not be eligible for return:

Customized products

Clearance products (items sold at significantly reduced prices)

Refund Process

After we receive and inspect the returned product:

Approved refunds will be issued to the original payment method

Processing time is typically 3–7 business days

Return Shipping Costs

If the product is defective or damaged, return shipping costs may be covered by us

For returns due to other reasons, the customer may be responsible for return shipping costs

Contact Information

To request a return, please contact:

Email: support@wing-wise.com

Policy Updates

We reserve the right to update this policy at any time. Any changes will be posted on this page with the effective date indicated. Your continued use of our website after changes take effect constitutes your acceptance of the updated policy. For significant changes, we will notify you via email or website announcement.

Relationship with Terms of Service

This policy forms part of the Wingwise Terms of Service and, together with it, constitutes a complete agreement. All returns and refunds are governed by this policy and the Terms of Service. In the event of any dispute, the dispute resolution provisions in the Terms of Service shall apply first.