Return & Refund Policy
Thank you for shopping with Wingwise (hereinafter referred to as “we,” “us,” or “our company”). We are committed to providing you with a pleasant shopping experience. If you are not completely satisfied with your purchase, we offer the following return and refund options. Please read this policy carefully to understand your rights and obligations.
30-Day Return & Exchange Window
We accept returns and exchanges within 30 calendar days from the date your order is delivered.
To be eligible for a return or exchange, the item must meet the conditions outlined below.
Return Conditions
To be eligible for a return, the following conditions must be met:
- The product is unused, unmodified, and in its original packaging.
- All original accessories, gifts, manuals, warranty cards, dust bags, and included materials must be returned together.
- Proof of purchase must be provided.
- The item must show no signs of intentional damage, misuse, or abnormal wear.
Return Address
4621 E Guasti Rd
Ontario, CA 91761
United States
Order Cancellation Policy
After an order is placed, our team will process the order within 2–3 business days.
You may cancel your order if all of the following conditions are met:
- The cancellation request is submitted before the order has been shipped.
- The cancellation request is made at least 12 hours before shipment.
- The request falls within the cancellation period specified on this website.
Cancellation Guarantee
If a cancellation request is submitted before shipment and at least 12 hours prior to shipment, the order can be canceled.
Once an order has been shipped, it can no longer be canceled.
Non-Returnable Items
The following items may not be eligible for return:
- Customized or personalized products.
- Clearance products (items sold at significantly reduced prices).
- Products damaged by misuse, accident, unauthorized repair, or modification.
- Items returned after the 30-day return period.
- Products missing original accessories, packaging, or components that affect resale value.
Refund Process
After we receive and inspect the returned product:
- Approved refunds will be issued to the original payment method.
- Processing time is typically 3–7 business days after approval.
- Depending on your bank or payment provider, additional processing time may apply before funds appear in your account.
Exchange Process
If you receive a defective, damaged, or incorrect product, please contact us and provide photos or videos of the issue.
Once verified, we will arrange a replacement, exchange, or other appropriate resolution as quickly as possible.
Return Shipping Costs
- If the product is defective, damaged during shipping, or incorrectly shipped by Wing-Wise, return shipping costs will be fully covered by us.
- For returns due to personal preference, change of mind, incorrect purchase, or other customer-related reasons, the customer shall be responsible for return shipping costs.
Contact Us
If you have any questions regarding returns, exchanges, refunds, or order cancellations, please contact our customer support team through the contact information provided on our website.
Email: service@wing-wise.com
Policy Updates
We reserve the right to update this policy at any time. Any changes will be posted on this page with the effective date indicated. Your continued use of our website after changes take effect constitutes your acceptance of the updated policy. For significant changes, we will notify you via email or website announcement.
Relationship with Terms of Service
This policy forms part of the Wingwise Terms of Service and, together with it, constitutes a complete agreement. All returns and refunds are governed by this policy and the Terms of Service. In the event of any dispute, the dispute resolution provisions in the Terms of Service shall apply first.
May 27, 2026
Thank you for shopping with Wingwise (hereinafter referred to as “we,” “us,” or “our company”). We are committed to providing you with a pleasant shopping experience. If you are not completely satisfied with your purchase, we offer the following return and refund options. Please read this policy carefully to understand your rights and obligations.
30-Day Return & Exchange Window
We accept returns and exchanges within 30 calendar days from the date your order is delivered.
To be eligible for a return or exchange, the item must meet the conditions outlined below.
Return Conditions
To be eligible for a return, the following conditions must be met:
- The product is unused, unmodified, and in its original packaging.
- All original accessories, gifts, manuals, warranty cards, dust bags, and included materials must be returned together.
- Proof of purchase must be provided.
- The item must show no signs of intentional damage, misuse, or abnormal wear.
Return Address
4621 E Guasti Rd
Ontario, CA 91761
United States
Order Cancellation Policy
After an order is placed, our team will process the order within 2–3 business days.
You may cancel your order if all of the following conditions are met:
- The cancellation request is submitted before the order has been shipped.
- The cancellation request is made at least 12 hours before shipment.
- The request falls within the cancellation period specified on this website.
Cancellation Guarantee
If a cancellation request is submitted before shipment and at least 12 hours prior to shipment, the order can be canceled.
Once an order has been shipped, it can no longer be canceled.
Non-Returnable Items
The following items may not be eligible for return:
- Customized or personalized products.
- Clearance products (items sold at significantly reduced prices).
- Products damaged by misuse, accident, unauthorized repair, or modification.
- Items returned after the 30-day return period.
- Products missing original accessories, packaging, or components that affect resale value.
Refund Process
After we receive and inspect the returned product:
- Approved refunds will be issued to the original payment method.
- Processing time is typically 3–7 business days after approval.
- Depending on your bank or payment provider, additional processing time may apply before funds appear in your account.
Exchange Process
If you receive a defective, damaged, or incorrect product, please contact us and provide photos or videos of the issue.
Once verified, we will arrange a replacement, exchange, or other appropriate resolution as quickly as possible.
Return Shipping Costs
- If the product is defective, damaged during shipping, or incorrectly shipped by Wing-Wise, return shipping costs will be fully covered by us.
- For returns due to personal preference, change of mind, incorrect purchase, or other customer-related reasons, the customer shall be responsible for return shipping costs.
Contact Us
If you have any questions regarding returns, exchanges, refunds, or order cancellations, please contact our customer support team through the contact information provided on our website.
Email: service@wing-wise.com
Policy Updates
We reserve the right to update this policy at any time. Any changes will be posted on this page with the effective date indicated. Your continued use of our website after changes take effect constitutes your acceptance of the updated policy. For significant changes, we will notify you via email or website announcement.
Relationship with Terms of Service
This policy forms part of the Wingwise Terms of Service and, together with it, constitutes a complete agreement. All returns and refunds are governed by this policy and the Terms of Service. In the event of any dispute, the dispute resolution provisions in the Terms of Service shall apply first.
May 27, 2026
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